Avaya
33810X · Question #30
In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)
The correct answer is B. What are the agent performance reporting requirements? C. Which system support click-to-call from the web? E. What Is the IVR name? See the full explanation below for the reasoning.
Question
In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)
Options
- AWhat is the percentage of customer support Issues that are resolved In one call?
- BWhat are the agent performance reporting requirements?
- CWhich system support click-to-call from the web?
- DWhat are the customer support pain points?
- EWhat Is the IVR name?
How the community answered
(54 responses)- A6% (3)
- B80% (43)
- D15% (8)
Community Discussion
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