Avaya
33810X · Question #45
A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop. Which statement describes what the Avaya support…
The correct answer is A. Different Presence client software are supported on Avaya Agent Desktop. See the full explanation below for the reasoning.
Question
A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop. Which statement describes what the Avaya support department needs be prepared to tell the manager?
Options
- ADifferent Presence client software are supported on Avaya Agent Desktop.
- BAgent Desktop does not support co-resident Skype for Business client software.
- CMicrosoft Lync Server are not supported.
- DMicrosoft Skype Server are not supported.
How the community answered
(27 responses)- A78% (21)
- B4% (1)
- C7% (2)
- D11% (3)
Community Discussion
No community discussion yet for this question.