3313 Exam Questions

Avaya recommends that audio played by the Avaya Aura® Media server (AAMS) be encoded. Which three settings are the recommended settings to provide optimum performance? (Choose thre...

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

Which SIP component supports both H.323 and SIP protocol architecture, and which

The Avaya Aura® Contact Center installer initiates a series of individual application installations, with each one creating its own log file. If an application installation fails,...

Firewalls are a key part of keeping networked computers safe and secure. Which three statements regarding Avaya Aura® Contact Center (AACC) and firewalls are true? (Choose

While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report. Which three contact information is provi...

The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and...

The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP

Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS. To verify that the Multicast transmission is being received from the...

The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log....

nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly. Which three statements regarding the nslookup troubleshooting...

You want to install the Service Packs on Avaya Aura® Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administrat...

In a SIP-enabled Avaya Aura® Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps: 1. The incoming call arrives at the switch. 2....

On the Avaya Aura® Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On. Which t...

A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties. Which Hi...

Refer to the Exhibit. Which communication protocol is used between the Avaya Aura® Session Manager (ASM) and the Avaya Aura® Contact Center (AACC)?

In a SIP environment, which component of the Avaya Aura® Contact Center (AACC) performs call signaling?

You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database. What is the first step in creating t...

The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer. The Alarm Monitor automatically starts when yo...

In a SIP-enabled Avaya Aura® Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM). For voice calls to be answered by the co...

Which two virtualization environments does Avaya Aura® Contact Center (AACC) support? (Choose two.)

The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID. Which three types of report output does Avaya Grep generate? (Choose three.)

A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status...

While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of th...

Trace Control is utility used to manager traces for the Contact Center servers. Which three statements regarding for the Trace Control Utility are true? (Choose three.)

When troubleshooting a stand-alone Avaya Aura® Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various sys...

Avaya Aura® Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real- use of S...

Which three statements regarding an Avaya Aura® Media serve (AAMS) high availability (HA) solution are true? (Choose three.)

You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS). Where would you go to f...

When troubleshooting an Avaya Aura® Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displa...

The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)

A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display. When using the phantom scan utility (Pscan) to view waiting calls, what will...

Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?

Which Avaya Aura® Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?

The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manual...

At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components. Which SIP entity is comprised of two sub-components, where one compon...

Which two Avaya Aura Contact Center (AACC) Log files can be analyzed using the Avaya SIP Sleuth tool? (Choose two.)

You must confirm that the server identified in the Contact Center License Manager Registry key matches the Contact Center License Manager server configured in which utility?

In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming...

The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)

When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)

You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account. Which utility can user to verify what accounts hav...

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent...

When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two...

When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?

If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)

In a Voice and Multimedia Contact Server with an Avaya Aura® Media Server (AAMS) co- resident installation, how are license keys provided to the AAMS?

You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log fi...

A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs. On the Search tab of the Avaya Grep tool, which three Search Parameters can be use...

The Avaya Aura® Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing. Which...