Avaya
3313 · Question #13
In a SIP-enabled Avaya Aura® Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps: 1. The incoming call arrives at the switch. 2. The switch routes…
The correct answer is C. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol. See the full explanation below for the reasoning.
Question
In a SIP-enabled Avaya Aura® Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps: 1. The incoming call arrives at the switch. 2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan. What is the next step in the sequence?
Options
- AThe SIP Gateway Manager suspends the call. No audio path is established until the call
- BThe call is redirected to a SIP URI on the Session Manager and an H.323 session is
- CThe call is answered by the SIP Gateway Manager and a Real- Time Transport protocol
- DThe CCMS anchors the call on an Avaya Aura® Media server conference port.
How the community answered
(63 responses)- A5% (3)
- B17% (11)
- C71% (45)
- D6% (4)
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