Avaya
3313 · Question #34
A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display. When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you…
The correct answer is A. The call is disconnected and you must refresh the real-time Display Report. See the full explanation below for the reasoning.
Question
A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display. When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?
Options
- AThe call is disconnected and you must refresh the real-time Display Report.
- BThe call is remove from the utility and from the real -time Display report.
- CThe call is removed from the utility but will remain on the Real-Time Display Report.
How the community answered
(41 responses)- A73% (30)
- B20% (8)
- C7% (3)
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