Avaya
3313 · Question #6
While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report. Which three contact information is provided in this report…
The correct answer is D. Contacts Offered. See the full explanation below for the reasoning.
Question
While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report. Which three contact information is provided in this report that can be used to identify issues? (Choose three.)
Options
- AContacts %Abandoned
- BContacts Redirected
- CContacts Answered
- DContacts Offered
How the community answered
(13 responses)- A8% (1)
- B15% (2)
- D77% (10)
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