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3313 · Question #6
3313 Question #6: Real Exam Question with Answer & Explanation
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Question
While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report. Which three contact information is provided in this report that can be used to identify issues? (Choose three.)
Options
- AContacts %Abandoned
- BContacts Redirected
- CContacts Answered
- DContacts Offered
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