Avaya
3313 · Question #41
3313 Question #41: Real Exam Question with Answer & Explanation
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Question
In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call. If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?
Options
- ACCT
- BSIP RTP
- CTAPI AnswerCall
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