Avaya
3313 · Question #41
In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call. If the agent…
The correct answer is A. CCT. See the full explanation below for the reasoning.
Question
In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call. If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?
Options
- ACCT
- BSIP RTP
- CTAPI AnswerCall
How the community answered
(31 responses)- A84% (26)
- B10% (3)
- C6% (2)
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