Avaya
3313 · Question #46
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open…
The correct answer is A. The agent's web browser is not set for the correct character encoding. See the full explanation below for the reasoning.
Question
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails. What is a possible cause of this problem?
Options
- AThe agent's web browser is not set for the correct character encoding.
- B.NET 3.5 Service Pack 1 is not installed on the agent's computer.
- CInternet Explorer is not set as the default browser on the agent's computer.
- DThe agent has not been granted "open E-mail Attachments" rights in Contract Center
How the community answered
(63 responses)- A83% (52)
- B10% (6)
- C3% (2)
- D5% (3)
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