Avaya
3313 · Question #2
If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)
The correct answer is A. From CCMA > Contact Management, ensure that the treatment address includes the C. From CCMA > Configuration > Media services and Routes, ensure that the treatment D. Verify that each Media Server (AAMS) is associated with a least one Target Media. See the full explanation below for the reasoning.
Question
If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)
Options
- AFrom CCMA > Contact Management, ensure that the treatment address includes the
- BConfirm recordings have been uploaded to the CCMS.
- CFrom CCMA > Configuration > Media services and Routes, ensure that the treatment
- DVerify that each Media Server (AAMS) is associated with a least one Target Media
- EVerify that each Media server (AAMS) is associated with a least one target Media server
How the community answered
(36 responses)- A75% (27)
- B11% (4)
- E14% (5)
Community Discussion
No community discussion yet for this question.