Avaya
3313 · Question #16
A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties. Which Historical Report…
The correct answer is A. Contact Summary. See the full explanation below for the reasoning.
Question
A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties. Which Historical Report folder (category) should be examined?
Options
- AContact Summary
- BConfiguration
- CAgent Performance
- DCall-by-Call
How the community answered
(58 responses)- A74% (43)
- B7% (4)
- C16% (9)
- D3% (2)
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