Avaya
3313 · Question #21
In a SIP-enabled Avaya Aura® Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM). For voice calls to be answered by the contact center…
The correct answer is C. Contact Center Administration Manager (CCMA). See the full explanation below for the reasoning.
Question
In a SIP-enabled Avaya Aura® Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM). For voice calls to be answered by the contact center, where are route point (CDNs) defined?
Options
- AAvaya aura system Manager (SMGR)
- BApplication Enablement services (AES)
- CContact Center Administration Manager (CCMA)
- DCommunication Control Toolkit (CCT)
How the community answered
(29 responses)- A3% (1)
- B10% (3)
- C83% (24)
- D3% (1)
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