3302 Exam Questions

A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage us...

Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?

You have just been asked to install Microsoft Internet Information Server (IIS) for an Avaya Contact Center Control Manager (ACCCM) installation. Which Microsoft Manager allows you...

A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers...

To determine why you are unable to add an extension to the Communication Manager (CM), you want to enable logging for the Provisioning service to log the communication between the...

You have deployed Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. When you attempt to synchronize information from the CM to the ACCCM serv...

What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution. They would like to install a single ACCCM server that also runs the database. Which installatio...

A customer deployed Avaya Contact Center Control Manager (ACCCM) with a communication Manager (CM) solution. The administration is building user profiles to be shared between the A...

The customer will be using Avaya Contact Center Control Manager (ACCCM) to manage their Avaya Call Recording server. Which three pieces of information must you have to configure th...

A customer received their Avaya Contact Center Control Manager (ACCCM) license file after they installed ACCCM. Assuming that the ACCCM is running (but not activated), which steps...

A company located In Germany wants to setup their Avaya Contact Center Control Manager (ACCCM) to use the German language. In which two locations can you set de_de as the language?...

Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft In...

The Avaya Contact Center Control Manager (ACCCM) schedule server is a feature that allows you to schedule tasks. A task can be any administrative action that is supported by ACCCM....

What is the name of the license file for Avaya Contact Center Control Manager (ACCCM)?

You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extensio...

A company has an Avaya Contact (outer Control Manager (ACCCM) solution. All of the users and groups have been configured. The administrator has been tasked with a list of agent nam...

You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CM...

A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO). Which connector affects t...

The customer is installing Avaya Contact Center Control Manager (ACCCM) and plans on using the one-X Connector. The customer will be using a remote database for the one-X connector...

A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extensio...

The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server. Which database does the ACCCM...

You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are try...

A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM...

The customer is planning on installing a separate database for Avaya Contact Center Control Manager (ACCCM) 6.3. Which database is supported by ACCCM 6.3?

A customer with Avaya Contact Cantor Control Manager (ACCCM) connects to Avaya Aura Communication Manager (CM) through a firewall. Only Port 5022 is allowed here. Where can you cha...

When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered. Which two statements arc true...

Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account- During installation the custome...

A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and bui...

A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of conf...

A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)

You are configuring Avaya Contact Center Control Manager (ACCCM) and also configuring the Functional Server. Which statement about installing the AES Client on the ACCCM server is...

A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee A...

A company has an Avaya Contact Center Control Manager (ACCCM) solution. The administrator created a now user account, but the new user is unable to login into ACCCM. The password h...

A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component: * Avaya Call Management System (CMS) * Communication Manager (CM) * A...

A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with Avaya Voice Avaya 3302 Exam Portal (AVP) integration. Which installation requirement stores all that co...

You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation. The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure tha...

You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?

You have just been asked to install Microsoft Internet Information Server (IIS) for an Avaya Contact Center Control Manager (ACCCM) installation. Which Microsoft Manager allows you...

A customer is installing Avaya Contact Center Control Manager (ACCCM) with two locations and two Communication Managers (CM). The customer requires that the ACCCM controls the numb...

The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each ta...

A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) with Active Directory. Which statement describes the ACCCM requirement that is mandatory for connectivity...

A customer has logged into the Avaya Contact Center Control Manager (ACCCM) system web interface multiple limes. After closing and reentering the application multiple times, a mess...

A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change...

When integrating Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring, it is necessary to create a login ID for the Quality Monitoring Database. Which databas...

A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non-English...

You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2...

A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change th...

The customer has installed Avaya Contact Center Control Manager (ACCOM) and will be using ACCCM to manage their Avaya IQ servers. The customer requires that a separate user be used...