Avaya
3302 · Question #21
You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an…
The correct answer is A. Verify that a CMS Role is assigned to the agent. E. Verify that the ACCCM CMS user database permissions on the CMS database. See the full explanation below for the reasoning.
Question
You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror". Which two statements describe solutions to this problem? (Choose two.)
Options
- AVerify that a CMS Role is assigned to the agent.
- BVerify that the correct ODBC versionisinstalledon the ACCCM server.
- CVerily that the Synchronizer Server is running.
- DVerify that the ACCCM script isinstalledon the CMS side.
- EVerify that the ACCCM CMS user database permissions on the CMS database.
How the community answered
(27 responses)- A81% (22)
- B4% (1)
- C4% (1)
- D11% (3)
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