Avaya
3302 · Question #5
A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which…
The correct answer is A. Call Flow Management. See the full explanation below for the reasoning.
Question
A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?
Options
- ACall Flow Management
- BCommunication Manager Extensions Management
- CIVK Sell Service
- DMulti tenancy Management
How the community answered
(25 responses)- A76% (19)
- B12% (3)
- C8% (2)
- D4% (1)
Community Discussion
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