Avaya
3302 · Question #49
3302 Question #49: Real Exam Question with Answer & Explanation
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Question
A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?
Options
- AAllow agents to change their skill assignments.
- BAssign agentsinto an extension group.
- CAssign agentsinto ACCCM virtual groups.
- DAssign agents into organization chart teams.
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