Avaya
3302 · Question #49
A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill…
The correct answer is C. Assign agentsinto ACCCM virtual groups. See the full explanation below for the reasoning.
Question
A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?
Options
- AAllow agents to change their skill assignments.
- BAssign agentsinto an extension group.
- CAssign agentsinto ACCCM virtual groups.
- DAssign agents into organization chart teams.
How the community answered
(39 responses)- A8% (3)
- B18% (7)
- C72% (28)
- D3% (1)
Community Discussion
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