220-1102 Exam Questions
828 real 220-1102 exam questions with expert-verified answers and explanations. Page 2 of 17.
- Question #51Security
A technician has been tasked with using the fastest and most secure method of logging in to laptops. Which of the following log-in options meets these requirements?
Biometric authenticationAuthentication methodsSecurity protocolsLaptop security - Question #52Hardware and network troubleshooting
A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but...
Time synchronizationDomain authenticationSSL/TLSTroubleshooting - Question #53Security
Which of the following could be used to implement secure physical access to a data center?
Physical securityAccess controlData center securityBadge reader - Question #54Operating Systems
A user wants to set up speech recognition on a PC. In which of the following Windows Settings tools can the user enable this option?
Windows SettingsSpeech RecognitionAccessibility FeaturesEase of Access - Question #55Security
A user is experiencing frequent malware symptoms on a Windows workstation. The user has tried several times to roll back the state but the malware persists. Which of the following...
Malware remediationPersistent malwareSystem reinstallationData sanitization - Question #56Software Troubleshooting
A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to...
LinuxRemote AccessTroubleshootingSSH - Question #57Networking
A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following co...
Network profilesFile sharingNetwork configurationSmall office network - Question #58Operating Systems
A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of...
robocopyFile transferCommand-line toolsRobust file transfer - Question #59Operational Procedures
An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?
Incident ResponseEvidence PreservationDigital ForensicsData Integrity - Question #60Hardware and network troubleshooting
A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the fo...
Proxy ServersDNS (Domain Name System)Network TroubleshootingSoftware Updates - Question #61Operating Systems
A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?
macOSSoftware installationFile typesExecutable files - Question #62Hardware
Which of the following is the MOST important environmental concern inside a data center?
Data center environmentHumidity controlEnvironmental factorsHardware maintenance - Question #63Operational Procedures
Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?
Chain of custodyForensic evidenceEvidence handlingDigital forensics - Question #64Operational Procedures
A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes...
ProfessionalismDistraction managementTechnician best practices - Question #65Virtualization and cloud computing
An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud...
Cloud backupNetwork utilizationCAD filesSoftware upgrade - Question #66Hardware and network troubleshooting
A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?
Wireless networkingWi-Fi interferenceChannel selectionNetwork troubleshooting - Question #67Hardware
A technician is replacing the processor in a desktop computer. Prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the fol...
ESD safetyElectrical safetyHardware maintenanceComponent protection - Question #68Operational Procedures
A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesti...
Change ManagementRollback PlanOperational ProceduresChange Advisory Board - Question #69Hardware and network troubleshooting
A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop...
IP AddressingStatic IPIP ConflictNetwork Troubleshooting - Question #70Operational Procedures
A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore. Which of the following would BEST accomplish this task?
Backup methodsData backupDifferential backupData restoration - Question #71Operating Systems
A user corrects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, b...
Windows 10 Power ManagementLid Close ActionPower OptionsLaptop Configuration - Question #72Operating Systems
A department has the following technical requirements for a new application: Quad Core processor 250GB of hard drive space 6GB of RAM Touch screens The company plans to upgrade fro...
32-bit OS64-bit OSRAM addressingMemory management - Question #73Security
Which of the following Wi-Fi protocols is the MOST secure?
Wi-Fi securityWireless protocolsWPA3Encryption standards - Question #74Security
A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message and no...
RansomwareMalwareSecurity ThreatsFile Encryption - Question #75Security
A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician discovers an unknown executable with a r...
Malware detectionNetwork security monitoringUnknown threatsSOHO security - Question #76Security
A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that...
CryptominerMalware symptomsGPU overheatingPerformance troubleshooting - Question #77Security
Upon downloading a new ISO, an administrator is presented with the following string: 59d15a16ce90cBcc97fa7c211b767aB Which of the following BEST describes the purpose of this strin...
Hash verificationFile integrityChecksumData integrity - Question #78Operating Systems
Which of the following OS types provides a lightweight option for workstations that need an easy- to-use, browser-based interface?
Operating SystemsChrome OSOS CharacteristicsBrowser-based Interface - Question #82Software Troubleshooting
A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?
Performance TroubleshootingDisk I/OWindows UtilitiesResource Monitor - Question #83Operational Procedures
Which of the following should be performed FIRST after discovering an employee is using a corporate laptop to steal trade secrets?
Incident ResponseSecurity IncidentReportingFirst Steps - Question #84Operating Systems
A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the following tools should the technician use to accomplish this tas...
macOSDisk UtilityPartition ManagementStorage Drives - Question #85Hardware and network troubleshooting
A couple of users report that google.com is not loading. Which of the following commands allows a technician to quickly check if google.com is reachable?
ping commandnetwork troubleshootingconnectivity testingcommand-line tools - Question #86Security
A technician is installing a new workstation and was asked to recommend a solution to prevent malware. Which of the following will BEST prevent malware on the new workstation? (Cho...
Malware preventionAntivirus softwareSystem updatesSecurity best practices - Question #87Mobile devices
A user is unable to use any Internet-related functions on a smartphone when it is not connected to WiFi. When the smartphone is connected to WiFi, the user can browse the Internet...
Mobile device troubleshootingCellular dataData plansNetwork connectivity - Question #88Operating Systems
An analyst needs GUI access to server software running on a macOS server. Which of the following options provides the BEST way for the analyst to access the macOS server from the W...
GUI Remote AccessRemote Desktop Protocol (RDP)macOSWindows - Question #89Operating Systems
Which of the following file extensions are commonly used to install applications on a macOS machine? (Choose three.)
macOSApplication installationFile typesOperating system fundamentals - Question #90Software Troubleshooting
A technician is investigating an employee's smartphone that has following symptoms: The device is hot, even when it is not in use. Applications crash, especially when others are la...
Mobile device troubleshootingApplication managementResource managementScreen orientation - Question #91Software Troubleshooting
A user reports a computer is running slow. Which of the following tools will help a technician identity the issued
TroubleshootingPerformance monitoringResource MonitorOperating system tools - Question #92Hardware and network troubleshooting
An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device Which...
OS UpdateAndroidTroubleshootingNetwork Connectivity - Question #93Operating Systems
A user reports that text on the screen is too small. The user would like to make the text larger and easier to see. Which of the following is the BEST way for the user to increase...
Windows 10Display settingsScalingUser interface - Question #94Security
A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet. Which of the following actions sho...
Network securityDefault passwordsSOHO networkingInitial configuration - Question #95Operating Systems
Which of the following Linux commands would be used to install an application?
Linux commandsPackage managementApplication installationyum command - Question #96Operational Procedures
A technician is upgrading the backup system for documents at a high-volume law firm. The current backup system can retain no more than three versions of full backups before failing...
Backup methodsData retentionIncremental backupSystem administration - Question #97Operating Systems
A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Sett...
Windows 10Desktop CustomizationSettings AppUser Interface Navigation - Question #98Operating Systems
A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel. Which of the following explains why t...
BitLockerWindows 10 EditionsOperating System FeaturesDrive Encryption - Question #99Security
A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the ant...
MalwareAdwareAntivirusTroubleshooting - Question #100Security
Which of the following is a proprietary Cisco AAA protocol?
AAA protocolsTACACS+Networking securityProprietary protocols - Question #101Security
A technician needs to interconnect two offices to the main branch while complying with good practices and security standards. Which of the following should the technician implement...
VPNNetwork SecurityRemote ConnectivitySite-to-site connection - Question #102Security
A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet. Which of the following attacks MOST likely o...
Zero-day exploitCybersecurity attacksVulnerability managementWeb server security - Question #103Operating Systems
A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely us...
FilesystemsCross-platform compatibilityUSB drivesData transfer