220-1102 Question #92: Real Exam Question with Answer & Explanation

Question

An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device Which of the following should the technician do NEXT?

Options

• AVerify all third-party applications are disabled
• BDetermine if the device has adequate storage available.
• CCheck if the battery is sufficiently charged
• DConfirm a strong internet connection is available using Wi-Fi or cellular data

Explanation

For a failed tethered OS update without error messages, the technician should first confirm a strong internet connection on the host computer or the smartphone itself, as updates require stable network access.

Common mistakes.

• A. While third-party applications can sometimes interfere with updates, verifying them all are disabled is not the absolute first step for a failed tethered update without errors, as connection issues are more fundamental.
• B. While adequate storage is necessary for an OS update, the absence of error messages specifically related to storage suggests other factors might be at play initially, and connection is a more common initial check.
• C. Battery charge is crucial for updates to prevent bricking the device, but it typically prompts a warning if insufficient and isn't the primary reason for a failed download or transfer of update files themselves.

Concept tested. Android OS update troubleshooting

Reference. https://support.google.com/android/answer/7680439?hl=en

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