220-1102 Question #87: Real Exam Question with Answer & Explanation

Question

A user is unable to use any Internet-related functions on a smartphone when it is not connected to WiFi. When the smartphone is connected to WiFi, the user can browse the Internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to WiFi. Which of the following is the MOST likely reason the user is unable to use the Internet on the smartphone when it is not connected to WiFi?

Options

• AThe smartphone's line was not provisioned with a data plan
• BThe smartphone's SIM card has failed
• CThe smartphone's Bluetooth radio is disabled
• DThe smartphone has too many applications open

Explanation

The user can make calls and texts but not use mobile data, indicating that the device has cellular connectivity for voice/SMS but lacks a data plan provisioned by the carrier.

Common mistakes.

• B. If the smartphone's SIM card had failed, the user would likely be unable to make calls or send text messages, which contradicts the problem description.
• C. A disabled Bluetooth radio affects local wireless connections for peripherals and has no impact on cellular data or Wi-Fi internet connectivity.
• D. While too many applications open might slow down a smartphone, it would not completely prevent all Internet-related functions specifically when not connected to Wi-Fi.

Concept tested. Smartphone cellular data connectivity issues

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