220-1102 Question #60: Real Exam Question with Answer & Explanation

Question

A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?

Options

• AChange the DNS address to 1.1.1.1
• BUpdate Group Policy
• CAdd the site to the client's exceptions list
• DVerity the software license is current.

Explanation

When a company proxy blocks access to an update site, changing the local DNS address to a public resolver like 1.1.1.1 may bypass internal DNS filtering or proxy-based name resolution issues.

Common mistakes.

• B. Updating Group Policy (GP) would require administrative access and changes to the central network configuration, which is not a troubleshooting step a technician would typically perform locally to bypass a proxy.
• C. Adding the site to the client's exceptions list typically refers to browser-specific settings and would not bypass a company-wide proxy system blocking software updates.
• D. Verifying the software license is current does not address the technical issue of the proxy blocking network traffic to the update site.

Concept tested. Bypassing proxy filtering for network access

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