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PK0-003 · Question #370

A customer is reporting that the projects deliverables are not meeting the acceptance criteria. Which of the following documents MOST likely needs to be updated?

The correct answer is B. Quality checklist. If project deliverables fail to meet customer acceptance criteria, the document outlining specific quality standards and verification methods likely needs to be updated.

Tools and documentation

Question

A customer is reporting that the projects deliverables are not meeting the acceptance criteria. Which of the following documents MOST likely needs to be updated?

Options

  • ADeliverable summary
  • BQuality checklist
  • CRisk register
  • DResource assignment matrix

How the community answered

(43 responses)
  • A
    12% (5)
  • B
    81% (35)
  • C
    5% (2)
  • D
    2% (1)

Why each option

If project deliverables fail to meet customer acceptance criteria, the document outlining specific quality standards and verification methods likely needs to be updated.

ADeliverable summary

A deliverable summary provides a high-level overview of deliverables but does not detail the specific quality requirements or acceptance criteria.

BQuality checklistCorrect

A quality checklist outlines specific criteria, steps, or items that must be checked to ensure the quality of a deliverable and confirm it meets acceptance criteria. If deliverables are not meeting these criteria, reviewing and updating the quality checklist is essential to correct the discrepancies and ensure future outputs are acceptable, reflecting revised standards or improved verification processes.

CRisk register

The risk register tracks potential future risks and their mitigation plans, not current issues with the quality or acceptance of completed deliverables.

DResource assignment matrix

A resource assignment matrix defines roles and responsibilities for team members, not the quality standards or acceptance criteria for project deliverables.

Concept tested: Project quality management documentation

Source: https://www.pmi.org/learning/library/quality-management-plan-project-manager-8798

Topics

#Quality management#Acceptance criteria#Quality checklist#Deliverables

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