PGMP · Question #534
A program manager is leading a program to transform an organization's sales and customer service operations by introducing a new customer relationship management (CRM) solution. As the program progres
The correct answer is C. Redefine the priorities of the existing program components to ensure optimal resource allocation. Once a scope change is formally approved and new funding secured, the program manager's immediate responsibility is to integrate the new component into the existing program structure. Redefining the priorities of existing program components (C) ensures resources - budget, personn
Question
A program manager is leading a program to transform an organization's sales and customer service operations by introducing a new customer relationship management (CRM) solution. As the program progresses, the sponsor and other stakeholders are satisfied with the pace of the program's performance. A stakeholder from the sales department now requests a new feature to integrate the CRM platform with another application. The program manager advises that this is out of scope, as it will require analysis and development and be a project on its own. The program manager then requests additional funding via the formal change management process and the new scope is approved. What should the program manager do next?
Options
- ASecure additional approvals from senior stakeholders.
- BAssign a new project manager to own the delivery of the new project.
- CRedefine the priorities of the existing program components to ensure optimal resource allocation
- DDiscontinue one of the existing program components, and reallocate all of that component's
How the community answered
(26 responses)- A4% (1)
- B8% (2)
- C85% (22)
- D4% (1)
Explanation
Once a scope change is formally approved and new funding secured, the program manager's immediate responsibility is to integrate the new component into the existing program structure. Redefining the priorities of existing program components (C) ensures resources - budget, personnel, and schedule - are optimally allocated across the expanded scope. Seeking additional stakeholder approvals (A) is redundant since the change was already approved through the formal process. Assigning a new project manager (B) and discontinuing an existing component (D) may eventually be necessary but are premature without first assessing how the new project fits within the current resource and priority landscape.
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