A program with objectives that impact a large segment of the population receives negative commentary from organizations representing the public interest. What action should the program manager take…

Question

Options

• ARework the stakeholder engagement plan to foster better relationships with the affected
• BReview the stakeholder register to determine the ability of the affected stakeholder group(s) to
• CAssess the risk of sustained negative media coverage.
• DDiscuss the issues with the governance board to determine next steps.

• A
  78% (38)
• B
  14% (7)
• C
  2% (1)
• D
  6% (3)

Explanation

When public-interest organizations voice negative commentary, the root cause is typically a gap in stakeholder engagement - the affected groups feel unheard or underrepresented. Reworking the stakeholder engagement plan (A) addresses this directly by creating strategies to build trust, improve communication, and involve affected parties more meaningfully. While reviewing the stakeholder register (B) and assessing media risk (C) are both useful, they are analytical steps that should inform the updated engagement plan - not the first action. Escalating to the governance board (D) is premature before the program manager has attempted to address the engagement gap.

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