A program manager takes over a global program from another program manager. Upon arriving on- site, the program manager immediately sees that stakeholders are upset, because of a lack of updates and c

Question

Options

• AReview the program governance plan and communication log.
• BReview the program communications management plan and stakeholder register.
• CReview the stakeholder engagement plan and stakeholder matrix.
• DNotify the executive sponsor and update the program issue log.

• A
  7% (3)
• B
  75% (33)
• C
  5% (2)
• D
  14% (6)

Explanation

When taking over a program with upset stakeholders citing lack of communication, the program manager must first understand two things: what communications should have been happening (the Communications Management Plan) and who the stakeholders are and their needs (the Stakeholder Register). Option B provides both immediately. Option A includes the governance plan and communication log, which show what was planned and what was actually sent - useful, but the stakeholder register is more critical when the issue is stakeholder dissatisfaction. Option C reviews the engagement plan and matrix, which are useful for strategy but less foundational than identifying the stakeholders and communication requirements. Option D escalates to the executive sponsor before even understanding the situation - premature and potentially alarmist.

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