A program is in its last year of execution. The program manager will receive a performance bonus if executive leadership and the program steering committee determine that the program is a success. How

Question

Options

• AUpdate the business case analysis document indicating how each goal was attained.
• BPrepare a financial framework to show effective financial management and alignment with profit
• CProvide a report using the benefits management plan to demonstrate overall benefits realization.
• DConduct a customer satisfaction survey to show program success.

• A
  12% (6)
• B
  2% (1)
• C
  81% (42)
• D
  6% (3)

Explanation

Program success is fundamentally measured by benefits realization - the extent to which the program delivered the intended business value. The Benefits Management Plan defines the expected benefits, measurement criteria, and realization timeline. Presenting a report against this plan is the most credible and governance-aligned way to justify program success and a performance bonus. Option A updates the business case to show goals were met, but goals and benefits are not always the same; scope can be delivered without delivering the intended business value. Option B focuses only on financial management, which is one dimension of success, not the whole picture. Option D (customer satisfaction survey) is one input but is not a comprehensive or formal measure of program success under standard program management frameworks.

No community discussion yet for this question.