PGMP · Question #405
A program manager is concerned that a program will be unable to achieve its intended benefits. How should the program manager handle this concern?
The correct answer is A. Meet with the program management office (PMO) to review critical program success factors.. When benefits realization is at risk, the program manager should engage the PMO to review the critical success factors that define what the program must achieve. This ensures the concern is evaluated at the right governance level.
Question
A program manager is concerned that a program will be unable to achieve its intended benefits. How should the program manager handle this concern?
Options
- AMeet with the program management office (PMO) to review critical program success factors.
- BMeet with the component project managers to reallocate resources within the program.
- CMeet with the program stakeholders to determine if a reduction in program scope is
- DMeet with the component project managers to perform risk analysis.
How the community answered
(25 responses)- A76% (19)
- B8% (2)
- C4% (1)
- D12% (3)
Why each option
When benefits realization is at risk, the program manager should engage the PMO to review the critical success factors that define what the program must achieve. This ensures the concern is evaluated at the right governance level.
Meeting with the PMO to review critical program success factors is correct because the PMO holds the program performance baselines, governance criteria, and strategic alignment context needed to evaluate whether the benefits gap is recoverable. This is a program-level concern that requires program-level oversight, not just component-level adjustments.
Reallocating resources among component projects presupposes that resourcing is the cause of the benefit risk without first determining the actual root cause.
Reducing program scope is a significant change requiring governance approval and should not be considered before analyzing the situation with the PMO.
Risk analysis with component project managers addresses project-level risks but does not address the program-level benefits realization concern.
Concept tested: Program benefits realization risk and PMO governance
Source: https://www.pmi.org/pmbok-guide-standards/foundational/program-management
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