PGMP · Question #488
Stakeholders make ad-hoc requests on a routine basis. This causes duplication of reporting and communication gaps that affect the program's performance. To resolve this situation, which of the followi
The correct answer is D. Program communications management plan. Ad-hoc stakeholder requests causing duplicated reporting and communication gaps are symptoms of a poorly defined or outdated communications management plan. The communications management plan defines what information is communicated, to whom, when, through what channels, and by w
Question
Stakeholders make ad-hoc requests on a routine basis. This causes duplication of reporting and communication gaps that affect the program's performance. To resolve this situation, which of the following must go through critical review and change?
Options
- AProgram Benefits Management domain
- BStakeholder communications requirements
- CProgram communications report
- DProgram communications management plan
How the community answered
(49 responses)- A10% (5)
- B6% (3)
- C24% (12)
- D59% (29)
Explanation
Ad-hoc stakeholder requests causing duplicated reporting and communication gaps are symptoms of a poorly defined or outdated communications management plan. The communications management plan defines what information is communicated, to whom, when, through what channels, and by what process - it is the governing document for all program communications. If stakeholders are bypassing formal channels with ad-hoc requests, the plan itself is either incomplete or not being followed, and it must be critically reviewed and updated. Option B (stakeholder communications requirements) feeds into the plan but is not the governing document. Option C (communications report) is an output, not a process control. Option A (Benefits Management domain) is unrelated to the communication issue.
Topics
Community Discussion
No community discussion yet for this question.