One of the stakeholders of one of your components came to you complaining that his manager is not receiving specific information on multiple components progress. What is your best course of action?

Question

Options

• ARaise the issue to the governance board as you have already analyzed this manager
• BSend the manager the needed information asked by the stakeholder
• CMeet the manager and understand what information is required
• DAdd the manager to the weekly reports distribution list where there is a lot of information on the

• A
  7% (2)
• B
  15% (4)
• C
  74% (20)
• D
  4% (1)

Explanation

The best course of action is to meet with the manager directly to understand exactly what information is required. This follows sound stakeholder engagement principles: you must first understand the actual communication need before acting. Raising it to the governance board (A) is premature escalation without understanding the issue. Simply sending information (B) assumes you know what is needed without verifying. Adding the manager to a generic weekly distribution list (D) may flood them with irrelevant data. Meeting first ensures you tailor the communication to genuine needs, which is the foundation of effective portfolio communication management.

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