A senior executive stakeholder complains to the governance board that the executive's chief of staff is not kept informed of the status of the overall portfolio. The governance board passes this infor

Question

Options

• Ameet with the chief of staff to determine his or her portfolio information needs and adjust the
• Bmeet with the senior executive to determine the information needs of the chief of staff and adjust
• Cadjust the stakeholder communication plan to increase the detail and frequency of information
• Dexplain to the governance board that the information flow follows the portfolio communication plan

• A
  70% (37)
• B
  9% (5)
• C
  15% (8)
• D
  6% (3)

Explanation

The portfolio manager should go directly to the chief of staff - the person with the unmet need - to understand their specific information requirements before making any changes. Option B (meeting with the senior executive instead) is indirect and introduces a second-hand interpretation of the chief of staff's needs. Option C assumes the fix is simply 'more detail and frequency' without diagnosing the actual gap, which could result in irrelevant information. Option D is wrong because dismissing a valid stakeholder complaint by citing the existing plan undermines stakeholder engagement and governance. Best practice in portfolio management is to identify and address the root cause of communication gaps at the source.

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