PFMP · Question #185
A portfolio manager has received phone calls from several concerned executives who have not been made aware of the portfolio, its objectives, or its progress. The portfolio manager realizes that…
The correct answer is C. communications plan was developed with a gap in the stakeholder identification process. When stakeholders are not receiving communications despite an active communications plan, the root cause is almost always a gap in the initial stakeholder identification that fed the plan's development.
Question
A portfolio manager has received phone calls from several concerned executives who have not been made aware of the portfolio, its objectives, or its progress. The portfolio manager realizes that these executives are likely to play a significant role in providing resources for the portfolio components. This is occurring despite the fact that a portfolio communications management plan has already been developed and is in use. The most likely cause of this issue is that the:
Options
- Aportfolio governance board did not inform the portfolio manager that these executives were
- Bportfolio management information system was not set up to communicate with these executives.
- Ccommunications plan was developed with a gap in the stakeholder identification process.
- Dexecutives were not included in the portfolio governance model that receives the performance
How the community answered
(44 responses)- A5% (2)
- B16% (7)
- C73% (32)
- D7% (3)
Why each option
When stakeholders are not receiving communications despite an active communications plan, the root cause is almost always a gap in the initial stakeholder identification that fed the plan's development.
The governance board informing the portfolio manager is not a prerequisite for stakeholder identification; that is the portfolio manager's responsibility as part of planning.
A misconfigured information system would cause delivery failures, but would likely affect other recipients too; this situation describes executives never included in the plan at all.
The communications management plan can only include stakeholders who were identified during stakeholder analysis. If the identification process was incomplete, those missed stakeholders are absent from the plan entirely, meaning no communications are generated for them regardless of how well the plan is executed.
Exclusion from the governance model is a consequence of missed identification, not the root cause of the communications failure.
Concept tested: Stakeholder identification gap in portfolio communications planning
Source: https://www.pmi.org/pmbok-guide-standards/framework/portfolio-management
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