MB2-700 Exam Questions

You have a Contract that has a status value of Invoiced. One of the contract lines references an incorrect product. You need to correct the contract line. What should you do?

You have a Contract that has a status value of Active. One of the contract lines references an incorrect product. You need to correct the contract line. What should you do?

A user views the Service area of the navigation pane in Microsoft Dynamics CRM. What is displayed when the user clicks the down arrow on the Cases button?

When can you resolve, cancel, or delete a case that has activities associated with it?

Which condition must be true before you can close a case?

You review the Similar Cases section for a case by using the Default Case form. Which cases does Microsoft Dynamics CRM show?

Which three entities are associated with cases by default? Each correct answer presents part of the solution.(Choose Three)

Which Service entity has Quick Create forms?

What are two ways to find content in Knowledge Base articles?(Choose TWO)

Which of the following actions can you perform with articles? (Choose all that apply.)

In Microsoft Dynamics CRM 2013, a queue that contains some old queue items is no longer needed. You need to remove the queue by using the least amount of effort. What should you do...

When working with Service Management goals in Microsoft Dynamics CRM 2013, when are the Actual and In Progress goal fields recalculated? (Choose all that apply.)

In Microsoft Dynamics CRM 2013, how can you display the Service Activity Volume report? (Choose all that apply.)

What role do keywords play in the Knowledge Base?

You review a Knowledge Base article. On the Article tab of the ribbon, which option is NOT in the Action group?

Which two record types require a reference to the subject tree? Each answer presents part of the solution. (Choose TWO)

A company tracks competitors by using Connection records instead of using the native Competitors feature in Microsoft Dynamics CRM. The company assigns a Connection with the Connec...

In which two circumstances does the autosave process save changes to Lead records?(Choose TWO)

Which field is required to create a new Opportunity record?

When you qualify a lead, which two records will also be created?(Choose TWO)

Which type of activity can you convert to a Lead?

When creating a Lead, which type of information can you enter on the Main Lead form?

Microsoft Dynamics CRM Client for Outlook is installed. You view an email message from an existing customer. The customer requests a proposal for new business. You need to create a...

In Microsoft Dynamics CRM, which two record types are considered customers?(Choose TWO)

To which entity type can you convert an Activity record?

How many cases can an Account record have at any given time?

What are three valid ways to create cases? (Choose Three)

You have a Microsoft Dynamics CRM instance that has sample data installed. Which three items are default areas of the subject tree? Each correct answer presents part of the solutio...

You are modifying a customer service Case record by using the full form. Which activity type can you add to the service Case record from within the form?

You are creating a case from an email message by using the Microsoft Dynamics CRM Outlook client.You need to complete the task by using the least number of steps. What should you d...

You are creating a case in Microsoft Dynamics CRM. Which two entity types are valid for the Customer field?(Choose TWO)

What is the purpose of unit groups?

You are creating an Order. Which field does NOT require a value before you save the Order?

You plan to add an existing product as an additional line item to an active order. Which statement is true?

You create a personal dashboard that includes personal and system charts. The dashboard also contains the My Accounts view. You need to share the dashboard with another user. Which...

You need to search and display data from multiple related entities that may be more than one relationship removed from the primary entity. Which tool should you use to display the...

A user plans to run a report. The user does NOT have the appropriate permissions to access all of the data the report requires. What will the user see when she runs the report?

You are building a report with the Report Wizard. Which types of related records can you use in the report?

What should you configure before you Create goals in Microsoft Dynamics CRM?

You are creating parent and child goals in Microsoft Dynamics CRM. The goal entity has NOT been modified. Which two entities must be the same between the parent and child goals? Ea...

You create a sales order by using the latest currency exchange rate. Which three changes to a sales order will force a recalculation of the sales order money?(Choose Three)

You create an Order from a Quote by using the Create Order process. On the Create Order dialog, which action should you perform?

Which entity must you add to an Opportunity record before you can add products to the record?

You need to create an opportunity with a product that does not currently exist in the product catalog. What should you do? (Choose all that apply.)

Which of the following statements about cases in Microsoft Dynamics CRM 2013 are true? (Choose all that apply.)

In Microsoft Dynamics CRM 2013, which of the following actions can be taken on a resolved case?

A user reports that he cannot delete a Knowledge Base article template. You need to ensure that the user can delete the template. What should you do?

You need to send a Knowledge Base article by email to a Contact record. Which condition must be met?

Which entity can you associate with sales literature?

You review a published Knowledge Base article. Which two actions can you perform? (Choose TWO)