MB2-700 Exam Questions
105 real MB2-700 exam questions with expert-verified answers and explanations. Page 1 of 3.
- Question #1
A user creates a Lead and converts it to an Opportunity. The user provides several Quotes to the customer. The Opportunity is won. The user now creates an Order from the Quote by u...
- Question #2
User1 is the owner of the Specialists team. User2 adds a case that she owns to the Specialists team's queue. Who now owns the case?
- Question #3
Which two statements about queues are true?(Choose TWO)
- Question #4
For which two entities does Microsoft Dynamics CRM create a default queue when the entity is created?(Choose TWO)
- Question #5
A new Contract template has been assigned an incorrect Allocation Type. You need to ensure that the correct Allocation Type is assigned to the template. Which action will achieve t...
- Question #6
Which characteristic of a contract template governs how many cases a customer is allowed to have against a contract?
- Question #7
Which action is possible directly from the All Contracts view?
- Question #8
Which list shows a correct contract life cycle?
- Question #9
Which of the following statements about marketing lists are true? (Choose all that apply.)
- Question #10
You need to schedule a phone call to a group of Accounts and Contacts, followed three days later by an email message. What should you do?
- Question #11
You receive an email message from a potential customer. You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2013. What should you do?
- Question #12
You need to edit a Quote. Which quote status will allow you to make changes to the Quote?
- Question #13
You plan to use service activities to interact with customers. What must you use in order to use service activities?
- Question #14
You are adding Units to a Unit Group. Which statement is true?
- Question #15
You are creating a discount list. Which two types of discounts can you create?(Choose TWO)
- Question #16
Which status is NOT valid for a quote?
- Question #17
Which benefit does service scheduling NOT provide?
- Question #18
You are adding resources to a resource group. Which three resource types can you add? (Choose Three)
- Question #19
Which business is an example of a complex service schedule business?
- Question #20
Which definition is used to describe how users or equipment are combined to perform a service?
- Question #21
You need to update the status of a service activity to show that it is ready for billing. Which status value should you use?
- Question #22
You need to schedule a resource for a service during a business closure. Which statement is true?
- Question #23
You create views by using the Advanced Find feature. A group of users often asks for access to these views. You need to ensure that other users can see current data from the views...
- Question #24
Which two security roles have permissions to create a new system dashboard?(Choose TWO)
- Question #25
You view a Case Summary Table report in the Microsoft Dynamics CRM report viewer tool. Which action is available in the report viewer tool?
- Question #26
Which records are included in the Sales Pipeline report by default?
- Question #27
You use Microsoft Dynamics CRM Goal Management to define sales goals over a period of time. You need to track actual and in-progress values for sales. Which goal metric should you...
- Question #28
You have a sales goal for a salesperson that includes all of the salesperson's opportunities for the current fiscal year. You need to modify the sales goal to include opportunities...
- Question #29
Which entity includes access to system charts by default?
- Question #30
When you place an order, what value is the status of the Quote set to?
- Question #31
An active Quote references an incorrect product. You need to ensure that the Quote references the correct product. What should you do?
- Question #32
You review an Opportunity with a customer. You use price lists to show the customer two options for a sale. You need to present the two different price options to the customer in w...
- Question #33
You add a new product to the catalog. Which attribute of the new product record is marked as read-only?
- Question #34
A manager is setting work hours and service restrictions for the resources in a company. What is the smallest unit of time that he can use to define work hours and breaks?
- Question #35
You schedule time off for a resource in Microsoft Dynamics CRM. How are the affected days displayed in the service calendar?
- Question #36
Which business is an example of an outgoing service scenario?
- Question #37
You are creating a new equipment record in Microsoft Dynamics CRM. Which field is required?
- Question #38
In Microsoft Dynamics CRM 2013, you need to reschedule an existing service activity to a new date and time. What should you do?
- Question #39
In Microsoft Dynamics CRM 2013, which fields are required to create a service activity? (Choose all that apply.)
- Question #40
A company has a service in Microsoft Dynamics CRM 2013. The company has one facility with three employees. The facility can accept four customers per service appointment time. You...
- Question #41
A company uses a multitenant deployment of Microsoft Dynamics CRM 2013. When you schedule a service activity, the scheduler offers appointments at unexpected times. You discover th...
- Question #42
You are using Microsoft Dynamics CRM 2013 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?
- Question #43
You review an Opportunity record. Opportunities are configured to use system-calculated pricing. What happens when you click the Recalculate Opportunity button?
- Question #44
Which entity is best described as an estimate or proposal that is presented to a customer?
- Question #45
You delete a Lead record. By default, what happens to records that are related to the Lead record?
- Question #46
Where can a user locate a list of recently updated records?
- Question #47
Which two Microsoft Dynamics CRM entities are enabled for queue routing by default?(Choose TWO)
- Question #48
A company has resellers who purchase routine support cases at no cost. A reseller plans to purchase additional support cases at a cost. What should you create?
- Question #49
You are creating a contract from a Contract template. Which three items are valid allocation units?(Choose Three)
- Question #50
How should you add an item to a queue?