MB2-700 Exam Questions

A user creates a Lead and converts it to an Opportunity. The user provides several Quotes to the customer. The Opportunity is won. The user now creates an Order from the Quote by u...

User1 is the owner of the Specialists team. User2 adds a case that she owns to the Specialists team's queue. Who now owns the case?

Which two statements about queues are true?(Choose TWO)

For which two entities does Microsoft Dynamics CRM create a default queue when the entity is created?(Choose TWO)

A new Contract template has been assigned an incorrect Allocation Type. You need to ensure that the correct Allocation Type is assigned to the template. Which action will achieve t...

Which characteristic of a contract template governs how many cases a customer is allowed to have against a contract?

Which action is possible directly from the All Contracts view?

Which list shows a correct contract life cycle?

Which of the following statements about marketing lists are true? (Choose all that apply.)

You need to schedule a phone call to a group of Accounts and Contacts, followed three days later by an email message. What should you do?

You receive an email message from a potential customer. You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2013. What should you do?

You need to edit a Quote. Which quote status will allow you to make changes to the Quote?

You plan to use service activities to interact with customers. What must you use in order to use service activities?

You are adding Units to a Unit Group. Which statement is true?

You are creating a discount list. Which two types of discounts can you create?(Choose TWO)

Which status is NOT valid for a quote?

Which benefit does service scheduling NOT provide?

You are adding resources to a resource group. Which three resource types can you add? (Choose Three)

Which business is an example of a complex service schedule business?

Which definition is used to describe how users or equipment are combined to perform a service?

You need to update the status of a service activity to show that it is ready for billing. Which status value should you use?

You need to schedule a resource for a service during a business closure. Which statement is true?

You create views by using the Advanced Find feature. A group of users often asks for access to these views. You need to ensure that other users can see current data from the views...

Which two security roles have permissions to create a new system dashboard?(Choose TWO)

You view a Case Summary Table report in the Microsoft Dynamics CRM report viewer tool. Which action is available in the report viewer tool?

Which records are included in the Sales Pipeline report by default?

You use Microsoft Dynamics CRM Goal Management to define sales goals over a period of time. You need to track actual and in-progress values for sales. Which goal metric should you...

You have a sales goal for a salesperson that includes all of the salesperson's opportunities for the current fiscal year. You need to modify the sales goal to include opportunities...

Which entity includes access to system charts by default?

When you place an order, what value is the status of the Quote set to?

An active Quote references an incorrect product. You need to ensure that the Quote references the correct product. What should you do?

You review an Opportunity with a customer. You use price lists to show the customer two options for a sale. You need to present the two different price options to the customer in w...

You add a new product to the catalog. Which attribute of the new product record is marked as read-only?

A manager is setting work hours and service restrictions for the resources in a company. What is the smallest unit of time that he can use to define work hours and breaks?

You schedule time off for a resource in Microsoft Dynamics CRM. How are the affected days displayed in the service calendar?

Which business is an example of an outgoing service scenario?

You are creating a new equipment record in Microsoft Dynamics CRM. Which field is required?

In Microsoft Dynamics CRM 2013, you need to reschedule an existing service activity to a new date and time. What should you do?

In Microsoft Dynamics CRM 2013, which fields are required to create a service activity? (Choose all that apply.)

A company has a service in Microsoft Dynamics CRM 2013. The company has one facility with three employees. The facility can accept four customers per service appointment time. You...

A company uses a multitenant deployment of Microsoft Dynamics CRM 2013. When you schedule a service activity, the scheduler offers appointments at unexpected times. You discover th...

You are using Microsoft Dynamics CRM 2013 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?

You review an Opportunity record. Opportunities are configured to use system-calculated pricing. What happens when you click the Recalculate Opportunity button?

Which entity is best described as an estimate or proposal that is presented to a customer?

You delete a Lead record. By default, what happens to records that are related to the Lead record?

Where can a user locate a list of recently updated records?

Which two Microsoft Dynamics CRM entities are enabled for queue routing by default?(Choose TWO)

A company has resellers who purchase routine support cases at no cost. A reseller plans to purchase additional support cases at a cost. What should you create?

You are creating a contract from a Contract template. Which three items are valid allocation units?(Choose Three)

How should you add an item to a queue?