Microsoft
MB2-700 · Question #55
Which condition must be true before you can close a case?
The correct answer is C. All activities that are related to the case must be in a closed state. See the full explanation below for the reasoning.
Question
Which condition must be true before you can close a case?
Options
- AThe case must NOT be marked as high priority.
- BAll knowledge base articles that the case references must be active.
- CAll activities that are related to the case must be in a closed state.
- DAll activity parties for activities that are related to the case must be active customers.
How the community answered
(55 responses)- A4% (2)
- B7% (4)
- C78% (43)
- D11% (6)
Community Discussion
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