What role do keywords play in the Knowledge Base?

Question

Options

• AKeywords are only used to manage the Knowledge Base.
• BKeywords relate similar cases to each other
• CKeywords are used to search for articles.
• DKeywords define the subject tree.

• A
  9% (3)
• B
  3% (1)
• C
  76% (25)
• D
  12% (4)

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