You are using Dynamics 365 for Customer Service. You need to automate the process of adding cases to a queue. What should you do?

Question

Options

• AUse routing rules
• BUse the convert activities functionality with cases
• CUse the add to queue button on a case
• DUse the Assign button on a case

• A
  74% (23)
• B
  3% (1)
• C
  16% (5)
• D
  6% (2)

Explanation

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