Microsoft
MB-230 · Question #3
You are using Dynamics 365 for Customer Service. You need to automate the process of adding cases to a queue. What should you do?
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implement routing
Question
You are using Dynamics 365 for Customer Service. You need to automate the process of adding cases to a queue. What should you do?
Options
- AUse routing rules
- BUse the convert activities functionality with cases
- CUse the add to queue button on a case
- DUse the Assign button on a case
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Topics
#routing rules#queue automation#case routing