MB-230 · Question #2
You manage a Dynamics 365 for Customer Service environment. The entitlement for a customer ended last month. The customer must renew the entitlement and use the same parameters as the expired entitlem
The correct answer is D. Make a copy of the old entitlement. Activate the copy.. The expired entitlement is always in read-only mode and cannot be modified,also, there is no option to activate the expired entitlement. Only option available with expired entitlements is RENEW that will copy the current entitlement as a template into a new entitlement in draft m
Question
You manage a Dynamics 365 for Customer Service environment. The entitlement for a customer ended last month. The customer must renew the entitlement and use the same parameters as the expired entitlement. You need to create the entitlement for the customer. What should you do?
Options
- ACreate a new template with the dates and terms. Activate the template.
- BDelete the old entitlement. Create a new entitlement template.
- CAdd the new end date to the current entitlement and set new terms. Activate the entitlement.
- DMake a copy of the old entitlement. Activate the copy.
- EIn the old entitlement, zero out the remaining terms and the total terms. Activate the entitlement.
How the community answered
(25 responses)- A12% (3)
- B4% (1)
- C4% (1)
- D80% (20)
Explanation
The expired entitlement is always in read-only mode and cannot be modified,also, there is no option to activate the expired entitlement. Only option available with expired entitlements is RENEW that will copy the current entitlement as a template into a new entitlement in draft mode, that needs to be modified (if required) and then activated.
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