Microsoft
MB-230 · Question #1
You manage a Dynamics 365 for Customer Service environment. You create and activate a routing rule. You need to modify the routing rule to target a queue instead of a user. You navigate to routing…
The correct answer is D. Deactivate the routing rule. You've hit your limit · resets 4am (America/New_York)
implement routing
Question
You manage a Dynamics 365 for Customer Service environment. You create and activate a routing rule. You need to modify the routing rule to target a queue instead of a user. You navigate to routing rule sets. What should you do first?
Options
- AUse Lookup to specify the Add to queue value.
- BSelect Edit to the command bar.
- CToggle the radio button for Route from user/team to queue.
- DDeactivate the routing rule.
How the community answered
(37 responses)- A5% (2)
- B3% (1)
- C8% (3)
- D84% (31)
Explanation
You've hit your limit · resets 4am (America/New_York)
Topics
#routing rules#deactivate rule#queue assignment#rule lifecycle
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