Microsoft
MB-230 · Question #1
MB-230 Question #1: Real Exam Question with Answer & Explanation
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Question
You manage a Dynamics 365 for Customer Service environment. You create and activate a routing rule. You need to modify the routing rule to target a queue instead of a user. You navigate to routing rule sets. What should you do first?
Options
- AUse Lookup to specify the Add to queue value.
- BSelect Edit to the command bar.
- CToggle the radio button for Route from user/team to queue.
- DDeactivate the routing rule.
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