Microsoft
MB-230 · Question #4
You are a Dynamics 365 for Customer Service administrator. Your company provides standard support contracts for 20 hours of email support. Phone is offered as a premium service in allotments of 10 inc
The correct answer is C. Set the value of the Total terms field for an entitlement to 20.. You've hit your limit · resets 4am (America/New_York)
manage entitlements and SLAs
Question
You are a Dynamics 365 for Customer Service administrator. Your company provides standard support contracts for 20 hours of email support. Phone is offered as a premium service in allotments of 10 incidents. You need to set up an entitlement template for the standard support. What should you configure?
Options
- ASet the value of the Total terms field for an entitlement to 20.
- BSet the value of the Total terms field for an entitlement to 20.
- CSet the value of the Total terms field for an entitlement to 20.
- DSet the value of the Total terms field for an entitlement to 20.
How the community answered
(64 responses)- A9% (6)
- B3% (2)
- C72% (46)
- D16% (10)
Explanation
You've hit your limit · resets 4am (America/New_York)
Topics
#entitlement template#total terms#email support#support contracts
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