Microsoft

MB-230 · Question #5

You are using Dynamics 365 for Customer Service. You need to create the entitlements for your customers. What should you do?

The correct answer is C. Configure entitlement channels. You've hit your limit · resets 4am (America/New_York)

manage entitlements and SLAs

Question

You are using Dynamics 365 for Customer Service. You need to create the entitlements for your customers. What should you do?

Options

ACreate queues for each channel.
BCreate an entity for each channel and configure the relationship with the entitlement.
CConfigure entitlement channels.
DConfigure routing rules.

How the community answered

(35 responses)

A
9% (3)
B
3% (1)
C
83% (29)
D
6% (2)

Explanation

You've hit your limit · resets 4am (America/New_York)

Topics

#entitlement channels#channel configuration#entitlements

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