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Microsoft

MB-230 · Question #6

You are a customer service manager for a company using Dynamics 365 for Customer Service. You need to set up queues to manage support. You assign a team to each queue. What type of queue should you…

The correct answer is B. Private. https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queues-manage-activities-cases

Configure representative experience and routing

Question

You are a customer service manager for a company using Dynamics 365 for Customer Service. You need to set up queues to manage support. You assign a team to each queue. What type of queue should you configure?

Options

  • APersonal
  • BPrivate
  • CBusiness unit
  • DPublic

How the community answered

(27 responses)
  • A
    11% (3)
  • B
    78% (21)
  • C
    4% (1)
  • D
    7% (2)

Explanation

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queues-manage-activities-cases

Topics

#queue types#private queue#team assignment#queue configuration

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