Microsoft
MB-230 · Question #6
You are a customer service manager for a company using Dynamics 365 for Customer Service. You need to set up queues to manage support. You assign a team to each queue. What type of queue should you co
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Configure representative experience and routing
Question
You are a customer service manager for a company using Dynamics 365 for Customer Service. You need to set up queues to manage support. You assign a team to each queue. What type of queue should you configure?
Options
- APersonal
- BPrivate
- CBusiness unit
- DPublic
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Topics
#queue types#private queue#team assignment#queue configuration