A company includes the principle of continual improvement of the Service management system (SMS) in their Service management plan. What evidence would be gathered to demonstrate continual improvement?

The correct answer is A. Analyze and evaluate the existing situation to identify areas for improvement. You've hit your weekly limit · resets 5am (America/New_York)

Service Management System (SMS)

Question

Options

AAnalyze and evaluate the existing situation to identify areas for improvement
BAnalyze customer satisfaction and identify resulting actions
CReview the Service management system at least annually
DPerform a service provider evaluation

How the community answered

(46 responses)

A
74% (34)
B
15% (7)
C
7% (3)
D
4% (2)

Explanation

You've hit your weekly limit · resets 5am (America/New_York)

Topics

#continual improvement#SMS#service management plan#improvement evidence

Community Discussion

No community discussion yet for this question.

Full ITSM20F.EN Practice