Documentation is a substantial part of the evidence for Service Management What is a best practice relating to documentation?

Question

Options

• ADocumentation should be kept at least five years for auditing purposes.
• BDocumentation should be protected from damage due to IT related disasters.
• CDocumentation should be stored at a central place and be only accessible via procedures
• DDocumentation should refer to the requirements of ISO/EC 20000 for audit purposes.

• A
  9% (3)
• B
  71% (25)
• C
  17% (6)
• D
  3% (1)

Explanation

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