What is meant by the Urgency of an Incident?

The correct answer is A. the degree to which the solution of an incident tolerates delay. You've hit your weekly limit · resets 5am (America/New_York)

Resolution processes

Question

Options

Athe degree to which the solution of an incident tolerates delay
Bthe degree to which the incident gives rise to a deviation from the normal service level
Cthe time needed by IT Services to resolve the incident
Dthe relative importance of the incidents when handling them

How the community answered

(43 responses)

A
79% (34)
B
2% (1)
C
5% (2)
D
14% (6)

Explanation

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Topics

#incident urgency#incident management#incident priority#resolution

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