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ITSM20F.EN · Question #41

What is the objective of the service reporting process?

The correct answer is C. to produce agreed, timely, reliable, accurate information to aid decision making and effective. You've hit your weekly limit · resets 5am (America/New_York)

Service delivery processes

Question

What is the objective of the service reporting process?

Options

  • Ato document measures taken to manage information security effectively within all service activities
  • Bto minimize disruption to the business by using the information contained in reports in order to
  • Cto produce agreed, timely, reliable, accurate information to aid decision making and effective
  • Dto provide progress reports on the planning and implementation of service management

How the community answered

(18 responses)
  • A
    17% (3)
  • B
    6% (1)
  • C
    72% (13)
  • D
    6% (1)

Explanation

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Topics

#service reporting#decision making#performance reporting#metrics

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