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ITSM20F.EN · Question #42
ITSM20F.EN Question #42: Real Exam Question with Answer & Explanation
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Question
What is a parameter for measuring progress relative to key objectives in an organization?
Options
- ABalanced Scorecard (BCS)
- BCritical Success Factor (CSF)
- CKey Performance Indicator (KPI)
- DService Improvement Program (SIP)
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