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ITSM20F.EN · Question #42

What is a parameter for measuring progress relative to key objectives in an organization?

The correct answer is C. Key Performance Indicator (KPI). You've hit your weekly limit · resets 5am (America/New_York)

Basic concepts

Question

What is a parameter for measuring progress relative to key objectives in an organization?

Options

ABalanced Scorecard (BCS)
BCritical Success Factor (CSF)
CKey Performance Indicator (KPI)
DService Improvement Program (SIP)

How the community answered

(63 responses)

A
11% (7)
B
6% (4)
C
81% (51)
D
2% (1)

Explanation

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Topics

#KPI#performance measurement#key performance indicator#metrics

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