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ITSM20F.EN · Question #137
Which of the following actions should be taken to ensure continual improvement of a Quality Management System?
The correct answer is A. analyze and evaluate the existing situation to identify areas for improvement. You've hit your weekly limit · resets 5am (America/New_York)
Service Management System (SMS)
Question
Which of the following actions should be taken to ensure continual improvement of a Quality Management System?
Options
- Aanalyze and evaluate the existing situation to identify areas for improvement
- Banalyze customer satisfaction and identify resulting actions
- Creview the Quality Management System at least annually
- Dstart an internal service organization evaluation
How the community answered
(36 responses)- A81% (29)
- B6% (2)
- C11% (4)
- D3% (1)
Explanation
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Topics
#continual improvement#Quality Management System#gap analysis#service improvement
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