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ITSM20F.EN · Question #135

Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?

The correct answer is C. Service Desk. You've hit your weekly limit · resets 5am (America/New_York)

Resolution processes

Question

Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?

Options

AAvailability Management
BIncident Management
CService Desk
DService Level Management

How the community answered

(22 responses)

A
5% (1)
B
14% (3)
C
77% (17)
D
5% (1)

Explanation

You've hit your weekly limit · resets 5am (America/New_York)

Topics

#Service Desk#first-line support#user assistance#daily IT services

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