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ITSM20F.EN · Question #135
Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?
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Resolution processes
Question
Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?
Options
- AAvailability Management
- BIncident Management
- CService Desk
- DService Level Management
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Topics
#Service Desk#first-line support#user assistance#daily IT services