EXIN
ITSM20F.EN · Question #125
Different types of events are reported to the Service Desk. Which event is an incident?
The correct answer is C. A report that the printer is not working. You've hit your weekly limit · resets 5am (America/New_York)
Resolution processes
Question
Different types of events are reported to the Service Desk. Which event is an incident?
Options
- AInformation about the rollout of a specific application
- BA notification that a new toner cartridge has just been installed in a printer
- CA report that the printer is not working
- DA request for the installation of a new bookkeeping package
How the community answered
(26 responses)- A4% (1)
- B8% (2)
- C85% (22)
- D4% (1)
Explanation
You've hit your weekly limit · resets 5am (America/New_York)
Topics
#incident#incident classification#service desk#event management
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