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ITSM20F.EN · Question #125
ITSM20F.EN Question #125: Real Exam Question with Answer & Explanation
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Question
Different types of events are reported to the Service Desk. Which event is an incident?
Options
- AInformation about the rollout of a specific application
- BA notification that a new toner cartridge has just been installed in a printer
- CA report that the printer is not working
- DA request for the installation of a new bookkeeping package
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