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ITIL · Question #160
ITIL Question #160: Real Exam Question with Answer & Explanation
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Question
Which of the following processes are performed by the service desk? 1. Capacity management 2. Request fulfillment 3. Demand management 4. Incident management
Options
- AAll of the above
- B3 and 4 only
- C2 and 4 only
- D2 only
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