ITIL · Question #243
Which Functions are included in IT operations management?
The correct answer is C. IT operations control and facilities management. IT Operations Management in ITIL consists of two sub-functions: IT Operations Control and Facilities Management.
Question
Which Functions are included in IT operations management?
Options
- ANetwork management and application management
- BTechnical management and change management
- CIT operations control and facilities management
- DFacilities management and release management
How the community answered
(66 responses)- A2% (1)
- B2% (1)
- C94% (62)
- D3% (2)
Why each option
IT Operations Management in ITIL consists of two sub-functions: IT Operations Control and Facilities Management.
Network Management falls under Technical Management, and Application Management is a separate ITIL Service Operation function - neither is a sub-function of IT Operations Management.
Technical Management is a separate Service Operation function, and Change Management is a Service Transition process - neither belongs to IT Operations Management.
ITIL defines IT Operations Management as a Service Operation function containing two distinct sub-functions: IT Operations Control, which covers the operations bridge, job scheduling, backup and restore, and print management; and Facilities Management, which covers the physical IT environment including data centers and recovery sites. These two together constitute IT Operations Management.
While Facilities Management is correctly listed, Release Management is a Service Transition process and is not a component of IT Operations Management.
Concept tested: ITIL IT Operations Management sub-functions
Source: https://www.axelos.com/best-practice-solutions/itil
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