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ITIL · Question #277

Which of these is NOT a responsibility of Application Management?

The correct answer is A. Ensuring that the correct skills are available to manage the infrastructure. Ensuring correct skills are available to manage infrastructure is a responsibility of IT Operations Management, not Application Management, which focuses on the application lifecycle.

Functions

Question

Which of these is NOT a responsibility of Application Management?

Options

  • AEnsuring that the correct skills are available to manage the infrastructure
  • BProviding guidance to IT Operations about how best to manage the application
  • CDeciding whether to buy or build an application
  • DAssisting in the design of the application

How the community answered

(37 responses)
  • A
    73% (27)
  • B
    3% (1)
  • C
    8% (3)
  • D
    16% (6)

Why each option

Ensuring correct skills are available to manage infrastructure is a responsibility of IT Operations Management, not Application Management, which focuses on the application lifecycle.

AEnsuring that the correct skills are available to manage the infrastructureCorrect

Application Management is responsible for managing applications throughout their lifecycle - including requirements gathering, design, build, test, deploy, and operation of applications specifically. Ensuring correct skills exist to manage infrastructure falls under IT Operations Management, which owns the operational environment supporting those applications. Application Management provides expertise on applications, not on the broader infrastructure skill base.

BProviding guidance to IT Operations about how best to manage the application

Providing guidance to IT Operations on how best to manage an application is a core Application Management responsibility, as they hold deep application knowledge.

CDeciding whether to buy or build an application

Deciding whether to buy or build an application is a key Application Management responsibility performed during the requirements and design phase of the lifecycle.

DAssisting in the design of the application

Assisting in the design of the application is explicitly an Application Management function, leveraging their technical expertise during service design.

Concept tested: ITIL Application Management vs IT Operations Management responsibilities

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#application management#functions#responsibilities#infrastructure management

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